Contact Us You can contact us directly: By e-mail: firstname.lastname@example.org (Monday - Friday, 8:30 am - 05:00 pm) Related articles What is your return policy? How do I see my Customers orders, tracking and purchasing history? How long will it take for my order to arrive? Direct Debit The new guarantee is 60 days, however what about our Warmers which have 12 months? How will these be handled?