Contact Us You can contact us directly: By e-mail: firstname.lastname@example.org by telephone: +61 2 9830 5600 Service times: Monday - Friday, 8:30am - 5pm Related articles What is your return policy? How long will it take for my order to arrive? How do I see my Customers orders, tracking and purchasing history? Direct Debit The new guarantee is 60 days, however what about our Warmers which have 12 months? How will these be handled?