Contact Us You can contact us directly: By e-mail: email@example.com (Monday - Friday, 8:30 am - 05:00 pm) Related articles What is your return policy? How long will it take for my order to arrive? How do I see my Customers orders, tracking and purchasing history? Direct Debit The new guarantee is 60 days, however what about our Warmers which have 12 months? How will these be handled?